Returns & Refunds.

Changed your mind?

For most standard products purchased online, you have the right to withdraw from your purchase within 14 days of the day you (or someone you designate) receive the goods, without giving a reason.

This includes our regular ornament designs, even when they are assembled after you place your order. Making a standard design to order does not, by itself, make it a personalised product.

To exercise your right of withdrawal, let us know clearly within this 14-day period by emailing info@mybrickboutique.com. You may use the model withdrawal form linked below, but you are not required to use that form.

How to return.

After telling us that you wish to withdraw, please send the product back within 14 days. We recommend contacting us first so we can share the correct return instructions and address.

Please pack the item carefully to help prevent damage during transit. You may inspect the product as you would in a shop; however, you may be responsible for any loss in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.

For a change-of-mind return, you pay the direct cost of return shipping. We recommend using a trackable shipping service and keeping your proof of postage.

Made just for you.

Products made to your individual specifications or clearly personalised for you may be excluded from the statutory right of withdrawal. This can apply to certain custom creations, such as designs produced specifically to your personal instructions.

We will make this clear before you place an order for a qualifying personalised product. Our regular ornament designs are not automatically excluded simply because they are made to order.

Of course, your statutory rights regarding faulty, damaged or incorrectly supplied goods still apply.

When you'll receive your refund.

When you validly withdraw, we will refund the payments received for the returned products, including the cost of our least expensive standard delivery option where applicable. Extra charges for a more expensive delivery option you selected are not refundable.

We will make the refund without undue delay and no later than 14 days after being informed of your decision to withdraw. We may wait until we receive the returned goods or until you provide evidence that you have sent them back, whichever is earlier.

Refunds are made using the original payment method unless we expressly agree otherwise, without a refund fee.

Damaged or incorrect items.

If your order arrives damaged, contains an incorrect item or has another issue, please email us at info@mybrickboutique.com with your order number and a short description.

Where possible, include clear photographs of the product and its packaging. These help us investigate quickly, but they do not limit your statutory rights.

We'll work with you on an appropriate solution in line with your consumer rights. You won't have to pay return shipping costs for a return required because we supplied faulty or incorrect goods.

Get in touch.

To request a return, ask a question about a refund or exercise your withdrawal right, contact info@mybrickboutique.com. Please include your order number if you have one.

My Brick Boutique V.O.F.
Based in the Netherlands