Frequently asked questions.

Choose your favourite ornament in our shop, select the available options you love and complete your order through checkout. You’ll receive an order confirmation by email.

Please contact us as soon as possible with your order number. Because our ornaments are made to order, whether a change or cancellation is possible depends on how far we’ve progressed. Your statutory consumer rights remain unaffected.

The payment methods available for your country are shown securely at checkout. These may vary depending on your location.

Of course! You can add multiple ornaments to one order. Where possible, we’ll package and ship them together.

Yes. Every standard ornament is assembled especially for your order rather than kept as a finished product in stock.

Yes, where options are offered on the product page. Available colourways and accent finishes depend on the ornament design. The options shown in our shop are the ones you can select.

Our designs are created using LEGO elements. My Brick Boutique is an independent business and is not affiliated with or endorsed by the LEGO Group.

Our ornaments are intended as decorative items, not toys. They contain small parts and should be kept out of reach of young children. Please handle and display them with care.

Our usual preparation time is 3–5 business days after payment. If we need to source additional pieces, preparation may take approximately 5–7 business days. Exceptional delays are possible, and delivery time is additional.

We currently offer delivery to the Netherlands and other supported countries in the European Union via PostNL. Your available shipping options are displayed at checkout.

Shipping costs depend on your delivery destination and are calculated at checkout before payment.

We’ll confirm when your order has been dispatched. Where tracking details are available for your shipment, we’ll share them with you.

We recommend ordering early, especially during the festive season. Preparation and delivery times vary by destination, so we cannot guarantee arrival on a particular date. See our Shipping & Delivery page for the latest guidance.

For standard ornaments purchased online, consumers generally have a 14-day right of withdrawal after receiving their order, even when an ornament is assembled to order. Please read our Returns & Refunds policy for the conditions and process.

Products made to your individual specifications or clearly personalised may be excluded from the statutory right of withdrawal. We’ll explain the applicable conditions for custom projects before you order. This does not affect your rights if a product is faulty.

Please contact us with your order number and clear photographs of the item and packaging. We’ll review the issue and help arrange an appropriate solution.

Absolutely! We love bringing personal ideas to life, from thoughtful gifts to unique decorative pieces. Tell us what you have in mind through our contact page.

Every custom creation is different. Pricing depends on the concept, size, complexity, parts and production time. We’ll discuss the details and provide an individual proposal.

Custom projects have their own timelines, depending on the design and the availability of parts. We’ll discuss an estimated schedule with you before proceeding.

Yes, we welcome both personal and business enquiries. Share your idea and intended occasion, and we can explore the possibilities together.