Right of Withdrawal.

Changing your mind

If you are a consumer purchasing online, you generally have the right to withdraw from an eligible purchase without giving a reason within 14 days after you, or a third party designated by you (other than the carrier), receive the product. For orders delivered in separate shipments, the period generally starts when you receive the last item.

Our standard LEGO ornament designs are made to order, but this alone does not remove your statutory right of withdrawal.

Personalised creations

The statutory right of withdrawal may not apply to products made to your individual specifications or clearly personalised for you, such as a unique commissioned LEGO design. We will make this clear before you place an order where the exception applies.

Choosing from our standard ornament models, colours or listed finishes does not automatically make a product exempt. Your statutory rights for faulty or non-conforming products remain unaffected.

How to withdraw

Tell us clearly that you wish to withdraw from your purchase before the 14-day withdrawal period expires. Email info@mybrickboutique.com with your name, order number and the item(s) you wish to return. You may also use the model withdrawal form below, but using the form is not mandatory.

Sending your withdrawal notice before the deadline is sufficient to exercise your right in time. You do not have to provide a reason.

Sending your order back

After notifying us, return or hand over the products without undue delay and in any event within 14 days of informing us of your withdrawal. You normally bear the direct cost of return shipping, unless we agree otherwise.

Return address:
My Brick Boutique V.O.F.
Capelsedreef 32A
5161 RS Sprang-Capelle
The Netherlands

Pack the ornaments carefully to prevent damage in transit. You are only responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the products.

When will I receive my refund?

If you withdraw from the entire eligible order, we will refund the payments received from you, including the cost of our least expensive standard outbound delivery option. Any additional cost for a more expensive delivery method you chose is not refundable.

We will make the refund without undue delay and no later than 14 days after being informed of your decision to withdraw. We may withhold the refund until we have received the returned goods or you have supplied evidence of having sent them back, whichever is earlier. We will use the same payment method as the original transaction unless you expressly agree otherwise, without charging you a refund fee.

If you return only part of an order, the refund of any original delivery charges depends on the circumstances of that partial return.

Damaged or incorrect items

If an item arrives damaged, defective or different from what you ordered, please contact us with your order number and, if possible, photographs of the item and packaging. Your legal rights to a suitable remedy are separate from the right of withdrawal. We will not make you pay return costs where the law requires us to provide a remedy at our expense.

For additional guidance, visit Returns & Refunds or Contact Us.

Model withdrawal form

You may copy and send the following information by email if you prefer to use a standard withdrawal form:

To: My Brick Boutique V.O.F., Capelsedreef 32A, 5161 RS Sprang-Capelle, The Netherlands
Email: info@mybrickboutique.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Product(s): ______________________________
Order number (optional): __________________
Ordered on / received on: _________________
Consumer name: _________________________
Consumer address: _______________________
Date: __________________________________

Signature (only if this form is submitted on paper): __________________